FAQ’s

FAQ’s2025-10-29T02:27:58+00:00
Are you factory or trading company?2025-10-29T01:40:53+00:00

We operate as a factory-based company. We have our own production facilities and also cooperate with a select group of partner factories to fulfill diverse customer requirements, ensuring we can always provide the best solution.

We have established long-term partnerships with reliable manufacturers. This allows us to offer you a wide product range, professional sourcing services, and strict quality inspection without you needing to manage multiple suppliers.

Why is your price higher than other suppliers?2025-10-29T01:53:13+00:00

We appreciate you bringing this up. While our initial price might not be the lowest, it reflects the value we provide. This includes the use of high-grade materials, rigorous quality control which reduces the risk of defects, and stable production capacity that ensures on-time delivery. Choosing a reliable partner helps you avoid costly issues down the line. We are confident this offers you the best Total Cost of Ownership.

Who will be my point of contact? How do we communicate?2025-10-29T01:59:49+00:00

You will be assigned a dedicated account manager who is fluent in English and will be your single point of contact from inquiry to after-sales. We primarily communicate via email and WhatsApp for urgent matters, ensuring prompt responses within 24 hours. We are also available for scheduled video calls to discuss project details.

As a trading company, can you be our purchasing agent in china?2025-10-29T02:12:35+00:00

As a professional trading company based in China, acting as a purchasing agent for international clients is one of our core services. We are perfectly positioned to be your reliable eyes and hands on the ground.

What is your advantage compare with factories?2025-10-29T02:20:12+00:00
  1. Professional Sourcing & Supplier Vetting: We have an established network of pre-vetted, reliable factories. We will find the most suitable suppliers for your product, conduct factory audits, and negotiate the best prices on your behalf.

  2. Strict Quality Control: Our dedicated QC team will conduct in-process, pre-shipment, and final inspections based on your standards. We ensure you receive products that meet your exact specifications and quality expectations.

  3. Cost & Time Efficiency: We consolidate orders from multiple suppliers, handle all logistics (shipping, customs clearance), and manage the complex supply chain. This saves you the significant time and cost of setting up your own team in China.

  4. Communication & Problem-Solving: We bridge the language and culture gap, ensuring smooth communication and promptly resolving any issues that arise during production.

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What are your payment terms?2025-10-29T02:25:32+00:00

Our standard payment terms are 30% T/T deposit before production, and 70% balance before shipment.

Can you produce according to our specifications/designs?2025-10-29T02:23:30+00:00

Absolutely. We have a strong R&D team and support full OEM/ODM services. Please share your detailed specifications, designs, or samples.

Do you provide free samples?2025-10-29T02:31:20+00:00

we are happy to provide free samples for you to evaluate our quality. However, to keep our services sustainable, we kindly request that you cover the international shipping cost. The sample itself is provided free of charge. This is a common practice that helps us manage requests efficiently while supporting serious buyers like you.

What is your lead time and can you handle a large order?2025-10-29T01:58:22+00:00

Our standard lead time for this product is around 35-40 days after receiving the deposit. For large orders, we can arrange staggered production and shipments to meet your schedule. The factories we carefully select all have a certain scale of output value with good quality control, which allows us to ensure stable supply. We will provide a detailed production schedule upon order confirmation.

What is your quality control process?2025-10-29T01:52:03+00:00

We and our suppliers implement a comprehensive QC system throughout the entire production process. It starts with IQC (Incoming Quality Control) for all raw materials. During production, we conduct IPQC (In-Process Quality Control) checks at key stages. Finally, before shipment, we perform a full FQC (Final Quality Control) inspection. We can provide detailed inspection reports, and welcome third-party inspections from SGS, BV, or others you designate.

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